FAQs

How do I book my cruise online?

Our sales staff is always online to help you choose your favorite trip.

Send request. Use the form on the top to send us your requests of cruise including trip duration, departure date, number of people, etc… Our sales will contact you at the soonest within 12 hours to reply with all details.

Deposit payment. After you have decided to sign up for a trip, please follow our guide to pay deposit for your booking.

Receiving Service Voucher. When deposit has been made, an official Service Voucher will be sent to you for confirmation. We will also require you to send back your details for check in and hotel address for pick up on date.

Prepare your cruise. During preparation, you are recommended to ask us any questions in planning your trip. All of us are delighted to help you prepare for the best time on board in Ha Long Bay.

Are passport required?

Yes, your original passports with valid Vietnamese visa are required during cruise.

What to wear?

Depending on your cruise time, you are recommended to wear

In summer (from May to Augusts): casual wear is the order; you are flexible to wear shorts, T-shirt, sundresses. Do not forget to bring your sunglasses, hat, swimming suites, insect repellents….

In winter (from October to March): warm clothes is needed during cruise, the temperature can be as low as 5 degrees Celsius in the coldest month.

In Autumn and Spring: casual wear, but it is advisable to check with us before your cruise.

Can we cruise with children?

The children are fine to be escorted by adults, sharing cabin and food request depending on age.  There is a must for children to be supervised by their parents and strictly follow safety regulations on board.

Do you have life jacket for children?

We have life jacket for children over 5 years old and it is well prepared. For the younger children, please prepare you own life jacket which you believe most suitable to your child.

How can I cruise when I am pregnant?

Please, advise us about your pregnant status before you cruise. Our staffs will take more care of you. In addition, we strongly recommend pregnant women to take physician advice and certification to show that it is fit to sail. Pregnant women who entered the 24th week of estimated fetal gestational age should seriously consider cruise time and health status before you go.

What is about my luggage?

You can bring some luggage depending on cruise duration, but we suggest you to bring necessary things only. The hotel is willing to store part of your heavy luggage. If you bring a lot of luggage, please let us know in advance.

How is my transfer and pick up?

You will be picked up in Ha Noi by shuttle bus or private car upon your request. Pick up time is between 7:15 – 8:00 a.m. at your hotel in Hanoi Old Quarter. Other hotels which are not in the Old Quarter should be informed in advance.

Can I be picked up and dropped off at Hanoi/ Hai Phong Airport?

With shuttle bus, it is not available to pick up and drop off at the airports, a private car transfer is recommended to bring you to and from these airports.

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